This privacy and cookies policy regulates our use of personal information collected through our website at asciiworks.com, as well as personal information collected through our mobile applications and locally installed serverware (collectively and individually referred to in this policy as "our websites").
1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 Our websites do not use cookies.
2.1 We may collect, store and use the following kinds of personal information:
(a) Any personal information that you choose to send to us via online forms or email. No other information is collected.
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
3.1 Personal information submitted to us through our websites will be used for the purposes specified in this policy or on the relevant pages of the relevant website.
3.2 We may use your personal information to:
(a) administer our websites;
(b) improve your browsing experience by personalising our websites;
(c) enable your use of the free services available on our websites;
(d) supply to you premium services purchased through our websites;
(e) send statements and invoices to you, and collect payments from you;
(f) send you non-marketing communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(i) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(k) deal with enquiries and complaints made by or about you relating to our websites;
(l) keep the website secure and prevent fraud; and
(m) verify compliance with the terms and conditions governing the use of our websites (including monitoring messages sent through our website messaging service).
3.3 If you submit personal information for publication on our websites, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
3.5 All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider's privacy policy here
3.6 We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our websites, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4.1 We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk;
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your information to third parties.
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
5.3 Personal information that you publish on our websites or submit for publication on our websites may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this Section 5.
6.1 This Section 6 sets out our data retention policies, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 If you close an account on our websites, we will delete all the personal information associated with that account from our live database within the period of 90 days following the date of deletion of your account. This will not affect personal information stored in historic back-up copies of our website databases.
6.4 Notwithstanding the other provisions of this Section 6, we will retain documents containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; or
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into in relation to our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10.1 We have no control over, and are not responsible for, the privacy policies and practices of any linked third party websites.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date); a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.3 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Our websites do not serve any session cookies.
Our websites do not serve any analytics cookies.
Our websites do not serve any third party cookies.
16.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 16) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 23), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
16.2 Blocking all cookies will have a negative impact upon the usability of many websites, and you will not be able to use all the features on our websites.
17.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 9) or Microsoft Edge, you must manually delete cookie files (you can find instructions for doing so here);
(b) in Firefox (version 16), you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 23), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data"..
17.2 Deleting cookies will have a negative impact on the usability of many websites.
18.1 This website is owned and operated by Ascii Works Ltd.
18.2 We are registered in England under registration number 7772016.
18.3 Our VAT registration number is 122 8613 32.
18.4 Our registered office and principal place of business is 6 Prestwick Close, Washington, Tyne and Wear, NE37 2LP.
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18.5 You can contact us by writing to any address given above, or by using our website contact form.